Hospitals Access Survey

Hospitals Access Survey

ContRact Outpatient Surveys
Service Face to face paper-based questionnaire, plus data input and processing
Scale 6 hours of surveying in peak hours across 12 hospital sites
Project Location: Hospital locations across the north of England
Tracsis Traffic Hospital Access Surveys

With service improvement being placed high on the agenda across the NHS, providers are keen to investigate how and where quality of care can be enhanced in Outpatient departments. Key to achieving this goal is to ensure that access and transportation are also developed in accordance with the demand for services being offered.

Traffic and Data Services can support this entire process through using specialist capabilities to gather data and carry out analysis relating to both patient and staff experiences, as well as accessibility and transport patterns.

The surveys to be carried out were led by the NHS Service Transformation Team connected with 12 hospital sites in the north of the UK. The purpose of the surveys was to gather relevant data which would allow this team to develop services and provide access to the highest standard of outpatient care to everybody living in this heavily populated area. This was a complex process largely due to the surveys taking place across so many sites, where the management team and their needs varied from one hospital site to another.

The Traffic and Data Services Division of Tracsis have 25 years’ experience of planning and undertaking surveys such as this and so were able to use this knowledge to ensure the varying needs of each hospital were met and the surveys were scheduled effectively to achieve the required outcomes. A project team was formed involving 30 people, including project director, project manager, analysts, field supervisors and 24 interviewers.

Face to face surveys were selected as the best way of collecting the data, where we were commissioned to carry out 6 continuous hours of paper based questionnaires at each of the 12 hospital sites. Interviewers with relevant experience were handpicked from our internal database, attended pre-survey training and undertook a de-brief with the project manager at the end of each day in order that quality of data and response rates could be maximised throughout the project. Field supervisors were also on hand to offer support should challenges arise, and to carry out random spot checks to ensure data collected met the client specification.

A total of 850 face to face interviews were fulfilled over this time, where completed questionnaires were then sent to our in-house data capture centre to be processed. The responses of each questionnaire were entered manually so that data analysis and logic quality checks could take place. Once all the data had been verified, the data was sorted in a tabulated format and analysis was carried out to identify opportunities for improvement and help commissioners and providers evaluate where future developments could take place for people using outpatient services.

At Traffic and Data Services, our management team continually assess client needs so that we can adapt both our approach and technologies, offering bespoke research and data solutions to the healthcare market, in the most cost efficient way possible. We also take great pride in offering added value to our clients through the enhanced quality control procedures we undertake.

As the healthcare market serves such a broad profile of users, we offer flexibility in the way that data is collected, ensuring that our clients achieve responses from the widest sample possible and therefore data which is of the most reliable quality. Whilst paper based surveys are commonly used for hospital research and data collection, Traffic and Data Services have a skilled technical team in-house who have developed a range of alternatives for collecting data, including PDA handheld tablets and Bluetooth mobile technology.

This is just one project from our case studies in the healthcare sector, you also might find our case study about our survey NHS England covering A & E services of interest.