Customer Satisfaction

Customer Satisfaction

Customer Satisfaction is in the Culture of Tracsis Traffic and Data Services people. Our technology, skills and experience help us deliver projects on time and to exacting standards but it’s our staff that really sets us apart from other businesses in the Traffic Survey and Transport Data collection sector.

“The data and the way it is presented is perfect. Shows exactly what we wanted to know. Very clear and right level of detail in presentation; especially the graphs are very informative.”

Principal Road Safety Engineer, Highways England Consultancy

Our core values

• Quality – Providing a high quality product and service

• Relationships – Building relationships based on integrity.

• Safety – Undertaking all our actions in a safe manner

Quality is doing something to a defined standard, and ensuring that all component parts of the work are done to this standard. It relies on a common ethos across all teams to do the ‘right thing’. In this common age, cost has become the pivot point of everything, we will not sacrifice any of our core values at the sake of cost, and if that means the cost is more, then the cost is more. This defines our company and our employees. We strive to constantly improve and hope that this sets us aside from our competitors.

Building relationships, both internally and externally, is key to progressing the business. We all know that in such an industry, things can go wrong, and with strong relationships it means problems can be dealt with effectively and with integrity. Our clients know that they can trust us and that we are honest and trustworthy.

Safety, last but certainly not least. We work in a high risk environment and operational teams are responsible for sending people out into the world to work. We ensure that our employees understand their responsibilities and have the necessary training and equipment to carry out their jobs safely. Ultimately, if anything isn’t safe, we do not do it.