Passenger Surveys

Passenger Surveys

Having a dedicated team of Market Researchers and data analysts, Tracsis Passenger Analytics (TPA) has been able to offer our clients a diverse portfolio of quantitative and qualitative, bespoke research opportunities. Tracsis are probably best known for our transport market research and delivering market intelligence to bus, tram and rail operating companies and industry professionals. However, we also carry out market research projects that could be for consultancies, transport modelling, museums and many other industry sectors.

Market Intelligence refers to the high-level reporting we do once the data has been collected and analysed. We work with clients to help them review specific processes, procedure or strategies that relate directly to the data.


  • Ticketless Travel Survey (TTS)
  • Revenue at risk & fare evasion survey
  • Multipurpose Ticketing Surveys
  • ORCATS Operational (Research Computerised Allocation of Tickets to Services)
  • Gateline Studies
  • OD surveys
  • Service Quality Regime (SQR)
  • Customer Satisfaction
  • Customer Experience
  • Mystery Shopping
  • Stated Preference
  • Queue Monitoring
  • Occupancy Studies


  • Face-to-face interviews 
  • Focus group interviews 
  • Surveyor observation
  • Questionnaires; Online survey, QR codes, PAPI/ CAPI


  • Web-portals, client dashboards 
  • Real-time data analysis
  • High level reporting